General FAQs
What are your admin fees?
MAA has a 100% donation policy for donations made towards Orphan Aid. For general donations, there are 5 groups of expenses categorised by NGOs:
- Distributed Funds & Project Pipeline
- Administration
- International Projects Support
- Marketing & Fund-raising
- Community Development & Education
MAA’s Revised Admin, and Fundraising & Marketing percentage is 4.06%. The Revised Admin Cost is defined as the balance of the admin cost, after the direct donation contribution made by donors towards MAA’s administration expenses.
Are my donations Tax Deductible?
Yes, all donations made to MAA are 100% tax deductible. This is not restricted to any specific campaigns or projects. If you have not received a tax deductible receipt for a donation you have made please contact us on 1800 100 786 or email [email protected]. To make this process easy, please also include the date of payment and the campaign you donated towards.
How do I create an MAA account?
To create an account, click on the “Sign In” link on the top right of the page and fill out the form under “New to MAA?” Once the form is properly filled out, click “Register” on the bottom of the page.
Creating an account will give you a personal Donor ID which you may quote when contacting us for information on orphan sponsorship, past or current donations or to receive Tax Receipts. Your MAA account will also allow you to keep track of your current and past donations for tax deductibility and donation management purposes.
Recurring Donations FAQs
You can update your credit card details using one of these two options:
Website
- Sign in to your MAA Account
- Select Future payment
- Select Change Card Detail
- Enter your new card details, and select the Update
or Call us on 1800 100 786 or +61 2 8016 9500
Fundraising FAQs
I am interested in doing a fundraiser on behalf of MAA. What do I do?
Awesome! We are always thrilled to know people are fundraising for us!
The first step is to contact us so we can have a detailed chat about what you have in mind. This will help us to advice you and guide you with the next steps. Please give us a call on 1800 100 786 or email us at [email protected] to get in touch with us.
If you would like to start an online campaign, you can fill in the form on this page to get started.
If you have any other questions or concerns please do not hesitate to call or email us.
